Refund policy

Return & Exchange Policy

Thank you for shopping with us! We want you to love your jewellery. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 14 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• For hygiene reasons, we cannot accept returns on earrings unless they arrived damaged or incorrect.

Exchanges

• Exchanges are available within 14 days of delivery.

• If you’d like a different item or size, please contact us before sending anything back to ensure availability.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please email us within 48 hours with your order number and clear photos of the issue. We’ll send a replacement or issue a refund at no cost to you.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot refund items lost in transit.

Refunds

• Refunds are issued to your original payment method once the returned item has been inspected.

• Please allow 3–7 business days for the refund to process after approval.

Non-Returnable Items

• Gift cards

• Final sale or discounted items (unless defective)

• Custom or personalised jewellery

How to Start a Return

Please contact us at hello@kapsajewelry.com with your order number and reason for return. We’ll guide you through the next steps.